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Privacy Policy

Privacy Policy schwa-medico Nederland BV

We keep your personal data private

We do everything we can to keep your data private. When you place an order with us, we may need to share some of your data with others. We consider the careful handling of your data to be of great importance. Therefore, your data is securely processed and protected by us with the utmost care.

In our processing, we adhere to the requirements set by privacy legislation. This means, among other things, that:

  • We clearly state the purposes for which we process personal data. We do this through this privacy policy.
  • We limit our collection of personal data to only the data necessary for legitimate purposes.
  • We first ask for your explicit consent to process your personal data in cases where your consent is required.
  • We take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf.
  • We respect your right to access, download, correct, or delete your personal data upon request.

We are responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read this carefully.

This privacy statement was last updated on 17-05-2018.

What are the legal grounds for using your data:

According to privacy legislation, we must state the 'legal grounds' we have to use your data. We need your data due to the contractual agreements between you and schwa-medico Nederland B.V., such as your purchase of a product or your right to a warranty. This applies to:

  • Orders
  • Deliveries
  • Returns, exchanges, & repairs
  • Contact with our customer service

Additionally, we may use your data under 'legitimate interest.' This means we want to provide all our customers with the most optimal and personalized service. In doing so, we always consider your privacy. This applies to:

  • Reviews & customer satisfaction surveys
  • Contact with our customer service
  • Visits to our stores and website
  • Account
  • Newsletter & email
  • Personal advice
  • Promotions
  • Social media
  • Security & cameras

We may also have a legal obligation to use your data, for example, when we suspect fraud. And sometimes, you have given us your explicit consent to use your data, such as when you sign up for the newsletter. We keep track of this, and you also have the option to unsubscribe in every email.

Who is responsible for your data:

We are responsible for your data. Here are our details:

schwa-medico Nederland B.V.
Koningin Julianaplein 10
3931 CK Woudenberg

T. 033-46 55 064
E. info@schwa-medico.nl

KvK Gooi, Eem- en flevoland Almere: 30140371
VAT number: NL805904979B.01

Who has access to your data:

We only share your data with other parties when it is absolutely necessary for our services. These include delivery partners, suppliers or repair services, product support, payment partners, IT service providers, and parties that collect reviews for us. For instance, our delivery partners need your information to deliver your order to the correct address. Data management platforms, media and advertising agencies, and research firms may be involved when we want to provide you with personalized advice or display targeted advertisements, such as based on your interest in certain products. In suspicious situations, we are obligated to share customer data with government authorities.

The parties that gain access to your data from us may only use it to provide a service on our behalf (schwa-medico), unless they are independently responsible for obtaining and protecting your data. Some cookie developers have access to the data that cookies on our website collect. You can read more about this in our cookie policy and the privacy policies of these parties. We never sell your data to third parties.

Where is your data stored:

We store your data in various databases. We always implement strict security measures. Therefore, your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy is appropriately protected. For certain countries, this protection is officially established (see https://www.privacyshield.gov/country). Some American parties are registered under the Privacy Shield, which provides adequate protection (see https://www.privacyshield.gov/Program-Overview). Alternatively, we work with official contracts specifically designed to safeguard your privacy.

How long your data is stored:

We do not store or use your data longer than necessary. After that, we delete all the data we have about you. Alternatively, we anonymize your data if we need certain data for internal analyses and reports, such as the value of your order.

Below are the retention periods:

  • Recorded phone calls are deleted after 28 days unless we have a legal obligation to retain a conversation for a longer period.
  • Camera footage from our stores is stored for no longer than 28 days unless we observe suspicious activity that requires further investigation or the footage needs to be retained longer due to another legal obligation.
  • Order data, including name, address, postal code, city, phone number, ordered products, invoice, and payment details, is stored without a time limit because we use this data for analysis and handling of matters such as warranties. Of course, you always have the right to modify or view the data or have it removed/anonymized by us.
  • If you have your product repaired or replaced by schwa-medico, we store your warranty request and contact details. Afterward, we use your data only anonymously for internal reports.
  • If you have subscribed to the newsletter or given consent to receive personalized messages, we retain that consent. Even if you decide at some point that you no longer wish to receive the newsletter or personalized messages, we retain the withdrawal of your consent. Each newsletter includes an unsubscribe link.
  • Data we use to prevent fraud is stored indefinitely.

What rights do you have?

Of course, you remain in control of your data. Would you like to access your personal data and receive a copy? Or would you like to modify, delete, restrict its use, or adjust your email preferences? No problem. You can do this by letting us know via post or email. This way, you can also object to the use of your data for marketing purposes or indicate that you believe your privacy outweighs our interests. In that case, we will review the situation again.

Unsubscribing from the newsletter is straightforward. You can do this via the link in the newsletter itself. And if you no longer want cookies at all, you can manage that yourself as well. Check our cookie policy to see how you can do this.

Please note that we may ask you for additional information when processing a request to ensure that you are the person making the request.

A question or a complaint?
For questions or complaints about your data and the protection of your privacy, you can contact schwa-medico Nederland B.V.:

Email: info@schwa-medico.nl
Postal address: Koningin Julianaplein 10, 3931 CK Woudenberg o.v.v. AVG

Of course, we are happy to assist you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) regarding the processing of your personal data. You can contact the Dutch Data Protection Authority for this purpose.

Use of Personal Data

When using our webshop, we obtain certain information from you. We only store and use personal data that you provide directly in the context of the service you request, or that is clearly provided to us for processing.

We use the following data for the purposes mentioned in this privacy statement:

  • Name, address, city
  • Phone number
  • Billing address
  • Delivery address
  • Work address
  • Pickup address
  • Email address
  • Payment details
  • Gender
  • Date of birth
  • IP address

Registration

For certain parts of our webshop, you must first register. After registration, we store the personal data you provide. We store this data so that you do not need to re-enter it each time and so that we can contact you regarding the execution of the agreement for delivering goods or services.

We will not provide the data linked to your username to third parties unless this is necessary for the execution of the agreement you have with us or if it is required by law. In the case of suspected fraud or misuse of our webshop, we may hand over personal data to the competent authorities.

Order Processing

When you place an order with us, we use your personal data to handle the processing. If necessary for proper order management, we may also provide your personal data to third parties. You can read more about this further in this privacy statement.

Advertising

In addition to the information on our website, we may also inform you about our new products and services by post, email, or via social media if you have given your consent for this.

Newsletter

We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link that allows you to unsubscribe. Your email address will only be added to the subscriber list with your consent.

Location Data

If necessary for the service, we may use and record your location data (GPS). For this, your consent will be requested at the moment itself.

Additionally, these location data may be stored and processed by the provider of navigation/map software, such as Google Maps, but the data can also be used by companies like Google or Apple. We have no control over this. We recommend that you read the relevant privacy statements of the respective provider.

Publication

We do not publish your customer data.

Advertisements

Our online store displays advertisements.

Sharing with Third Parties
We may share your data with our partners. These partners are involved in the execution of the agreement. We have strict agreements with them to comply with European privacy regulations. Social media buttons are included in our online store. Through these, the administrators of these services collect your personal data.

Cookies

Our online store uses cookies. Cookies are also placed by third parties engaged by us. When you visit our online store for the first time, a notification is displayed explaining why we use cookies. Your continued use of our online store is considered consent to this use of cookies. You are free to disable cookies via your browser. However, please note that this may result in our website not functioning optimally.

We have agreements with third parties that place cookies regarding the use of cookies and applications. However, we do not have full control over what these providers do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (note: these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our online store. We have entered into a data processing agreement with Google to make arrangements regarding the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and we ensure that IP addresses are anonymized.

Security

We take security measures to limit misuse and unauthorized access to personal data.

Retention Periods
The personal data described above is retained as long as necessary to process your orders, including warranty handling. After that, we retain the data for up to one additional year for statistical purposes. The data is then deleted unless there is a legal obligation requiring longer retention (such as the seven-year fiscal retention obligation for payment data).

Third-Party Websites

This privacy statement does not apply to third-party websites that are linked to our online store through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.

Changes to This Privacy Statement

We reserve the right to make changes to this privacy statement. It is recommended to review this privacy statement regularly to stay informed about any changes.

Accessing and Modifying Your Data

For questions about our privacy policy or questions regarding access to and modifications (or deletion) of your personal data, you can contact us at any time using the contact details below.

You can also submit a request via the online store or directly to us to view, modify, or delete your data. Additionally, you can request a data export for the data we use with your consent or provide a reasoned request to restrict the processing of your personal data.

To prevent misuse, we may ask you to adequately identify yourself. If it concerns access to personal data linked to a cookie, you must send a copy of the relevant cookie. You can find this in your browser settings. If the data is incorrect, you can request us to correct or delete the data.